Terms of service

Last updated: September 24, 2026

Welcome to Wholesale Lobby. These Terms of Service ("Terms") govern your access to wholesalelobby.com (the "Site") and the business relationship between [Legal business name] ("Company," "we," "our," or "us") and business customers ("Buyer," "you," or "your") who purchase products from us for commercial resale.

By creating an account, placing a purchase order, requesting a quote, or otherwise doing business with us, you confirm that you have read, understood, and agree to be bound by these Terms, our Refund Policy, and our Privacy Policy.

1. Scope of Agreement

These Terms apply exclusively to business buyers purchasing products for commercial resale or business use. The Site is not intended for personal, household, or consumer purchases.

The minimum order quantity (MOQ) is [state MOQ, e.g. X cartons / X units / a minimum order value of $X] per order, unless otherwise agreed in writing by us. Products from different brands may have different MOQs, which will be shown on the product page, quotation, or price list.

These Terms govern all wholesale transactions unless superseded by a separately signed written agreement.

2. Buyer Eligibility and Accounts

To buy from us, you must:

  • Be a legally registered business entity or a duly authorized representative of one.
  • Hold all licenses, permits, and registrations required to buy, import, or resell the products in your jurisdiction.
  • Have the legal authority to enter into binding commercial agreements.
  • Provide accurate, complete, and current business information, and update it when it changes.
  • Comply with all laws governing the importation, distribution, labeling, and sale of the products you buy.

We may ask for verification documents, such as business registration, tax or VAT/PAN details, or trade references. We reserve the right to approve, reject, suspend, or close any account or application at our sole discretion.

You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us immediately if you suspect unauthorized access.

3. Products and Brands

We are an importer and wholesale distributor of products from third-party brands and manufacturers. We are not the manufacturer of these products unless we state otherwise. Brand names, logos, and product names belong to their respective owners, and their use on the Site does not imply that we own them or that the brand endorses us, unless expressly stated.

We strive to show accurate descriptions, images, and specifications. However, manufacturers may change packaging, artwork, formulations, batches, or specifications without notice, and images are for illustration only. We reserve the right to:

  • Modify, replace, or discontinue products.
  • Limit product availability or quantities per buyer.
  • Allocate inventory during supply constraints.
  • Correct errors in pricing, descriptions, or availability.

Submitting an order is an offer to purchase and does not guarantee acceptance. An order becomes binding only when we confirm it in writing (including by email or order confirmation).

4. Pricing and Payment

Wholesale prices are communicated through the Site, official quotations, price lists, or written agreements. Prices are subject to change without notice until an order is confirmed.

Unless agreed in writing:

  • Prices exclude taxes, duties, freight, customs charges, insurance, and local delivery costs, which are your responsibility.
  • Payment is due as stated on the order, invoice, or agreement. Unless credit terms have been approved in writing, payment is required in full before shipment.
  • Late payments may be subject to interest at [rate, e.g. 1.5% per month or the maximum permitted by law], suspension of future shipments, or cancellation of open orders.
  • You are responsible for any bank fees, currency conversion charges, or payment processing fees applied to your payment.

We may cancel an order if payment fails, cannot be verified, or if we reasonably suspect fraud.

5. Minimum Order Quantity (MOQ)

Orders below the applicable MOQ may be declined unless approved in writing by us.

6. Shipping and Delivery

Delivery dates are estimates only and may vary due to supplier availability, logistics, customs clearance, or other operational factors. Shipping methods, regions, and costs are described in our Shipping Policy and on your order or quotation.

Risk of loss and title to the products pass to you as set out in the agreed shipping terms (for example, Incoterms) stated in the order, invoice, or agreement. If none is stated, risk of loss passes to you when the goods are handed to the carrier or, for pickup, when you collect them. [Confirm this with your shipping arrangement.]

We are not liable for delays or losses caused by:

  • Transportation disruptions or carrier delays.
  • Port congestion.
  • Customs inspections or clearance delays.
  • Natural disasters.
  • Government restrictions or changes in import rules.
  • Other events beyond our reasonable control.

If you are the importer of record for an order, you are responsible for complying with all import requirements and for any duties, taxes, and fees.

7. Inspection and Acceptance of Goods

You must inspect every shipment immediately upon delivery. Claims must be made as follows:

  • Visible transit damage or shortages: note them on the carrier's delivery receipt, take photos, and notify us in writing within 48 hours of delivery.
  • All other claims for damaged goods, incorrect products, quantity shortages, or defects: notify us in writing within 7 calendar days of receipt.

Failure to notify us within these periods is treated as acceptance of the shipment. Claims are handled under our Refund Policy.

8. No Returns; Refunds

All wholesale sales are final. We do not accept returns or exchanges. Refunds are available only for verified damaged, defective, incorrect, or short-shipped goods, as set out in our Refund Policy, which forms part of these Terms.

9. Buyer Responsibilities

You agree to:

  • Store and handle products according to the manufacturer's recommendations and preserve product quality.
  • Comply with all product safety, labeling, and regulatory requirements in the markets where you resell.
  • Resell products lawfully and ethically, and not tamper with batch codes, expiry dates, or labels.
  • Not make false or misleading claims about the products or about us, and not represent yourself as our agent, employee, or an authorized representative of any brand unless expressly authorized.
  • Keep accurate inventory and sales records as required by law.
  • Be responsible for your own resale pricing, marketing, and customer relationships.

If any brand we distribute imposes distribution or resale conditions, we will tell you and you agree to follow them.

10. Intellectual Property

All content on the Site that belongs to us, including the Wholesale Lobby name, logo, design, text, and images, is our property or that of our licensors. Brand names, trademarks, and product images of the manufacturers we distribute remain the property of their respective owners.

You may use product images and brand materials we provide only to advertise and resell the products you purchased from us, and only as permitted by the brand owner. No intellectual property rights are transferred under these Terms. You may not copy, scrape, or reproduce the Site's content, price lists, or catalogs for any other purpose.

11. Product Warranty

Products are sold by us as an importer and distributor. We do not manufacture them, and we make no warranties of our own about them beyond the following: we warrant that products will match your confirmed order and will be delivered free from transit damage or defects existing at shipment, subject to the claims process in these Terms and our Refund Policy.

Any manufacturer's warranty passes through to you to the extent the manufacturer provides one and it can be transferred. Except as stated in these Terms, and to the fullest extent permitted by law, all other warranties, whether express or implied, including fitness for a particular purpose, are excluded.

This warranty does not cover products that have been improperly stored, mishandled, altered, repackaged, damaged after delivery, or used contrary to the manufacturer's instructions. The remedy for a valid claim is limited to refund of the affected products as described in the Refund Policy, or, where we agree, replacement.

12. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

  • Indirect, incidental, special, or consequential damages.
  • Loss of profits, sales, business opportunities, or goodwill.
  • Inventory carrying, storage, or market losses.
  • Claims made by your customers or other third parties against you.
  • Business interruption.

Our total liability arising from any order or these Terms will not exceed the purchase price paid for the affected products.

13. Confidentiality

Pricing, price lists, supplier and brand information, commercial terms, and other non-public business information that we share with you is confidential. You may not disclose it to third parties without our written consent, except where required by law.

14. Force Majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, floods, earthquakes, fires, pandemics, government actions, changes in trade or import rules, sanctions, labor disputes, transportation disruptions, supplier or manufacturer shortages or delays, port closures, and power or telecommunications failures. Our obligations are suspended for as long as the event continues.

15. Suspension and Termination

We may suspend or terminate your account and cancel open orders if you:

  • Breach these Terms.
  • Fail to make timely payment.
  • Violate applicable laws.
  • Provide false information or engage in fraud or unethical practices.
  • Infringe our or a brand owner's intellectual property.
  • Damage our reputation or that of the brands we distribute.

You may close your account at any time by contacting us, subject to completing any open orders and payments. Termination does not affect payment obligations or liabilities that arose before termination.

16. Site Use

You agree not to misuse the Site, including by attempting unauthorized access, interfering with its operation, introducing malicious code, or using automated tools to scrape or collect data. We may modify, suspend, or discontinue any part of the Site at any time. The Site is provided "as is" and we do not guarantee that it will be uninterrupted or error-free.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of [Nepal / your chosen jurisdiction], unless a separate written agreement says otherwise.

Any dispute arising from these Terms will first be addressed through good-faith negotiation between the parties. If it cannot be resolved, it will be submitted to the competent courts of [Nepal / your chosen jurisdiction], which will have exclusive jurisdiction.

18. General

These Terms, together with our Refund Policy, Shipping Policy, and Privacy Policy, form the entire agreement between you and us about your use of the Site and purchases from us. If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce any provision is not a waiver of it. You may not assign your rights or obligations under these Terms without our written consent.

19. Amendments

We may amend these Terms from time to time. Updated Terms take effect when published on the Site or notified to you in writing, and apply to orders placed after the "Last updated" date.

20. Contact Information

For questions about these Terms or your account, contact:

Wholesale Lobby Pvt. Ltd
Email: . info@wholesalelobby.com
Phone: 9801119141
Address: Maharajgunj-3, Kathmandu