Privacy policy

Last updated: September 24, 2026

[Legal business name] ("Wholesale Lobby", "we", "us" or "our") operates wholesalelobby.com, including all related information, content, features, tools, products and services (the "Services"), in order to provide our business customers with a wholesale purchasing experience. Wholesale Lobby is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use and disclose personal information when you visit or use the Services, apply for or manage a wholesale account, place an order, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read it and understand how your information is collected, used and disclosed.

Who the Services Are For

The Services are intended for businesses, resellers, retailers and other trade buyers. They are not intended for personal, household or consumer purchases. When you provide information on behalf of a company, you confirm that you are authorized to do so.

Personal Information We Collect or Process

"Personal information" means information that identifies or can reasonably be linked to you or another person. It does not include information that is collected anonymously or de-identified so that it cannot be linked to an individual. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories, including inferences drawn from them:

Contact details: your name, job title, business name, business address, billing address, shipping and delivery address, phone number and email address.
Business verification information: business registration or license details, tax or VAT/PAN identification numbers, resale or tax-exemption certificates, trade references, website or store links, and other documents we request to approve a wholesale account.
Financial information: credit card, debit card and financial account numbers, payment card information, bank transfer details, transaction details, form of payment, payment confirmation, and credit or payment-terms information (such as credit limits, invoices and payment history).
Account information: your username, password, security questions, preferences and settings.
Order and transaction information: the items you view, put in your cart, add to your wishlist or order, along with purchase orders, quotes, invoices, returns, exchanges, cancellations and your order history.
Shipping and import information: consignee details, delivery instructions, freight or customs-related details, and tracking information.
Communications with us: information you include when you contact us, such as trade inquiries, quote requests, and support or claims messages.
Device information: information about your device, browser or network connection, your IP address and other unique identifiers.
Usage information: information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information:

Directly from you, such as when you apply for a wholesale account, place an order, request a quote, communicate with us or otherwise provide it to us;
Automatically through the Services, including from your device and through cookies and similar technologies;
From our service providers, when they collect or process information on our behalf;
From our partners, suppliers and other third parties, such as business verification, credit reference, payment and shipping providers.

How We Use Your Personal Information

Depending on how you interact with us, we may use personal information for the following purposes:

Provide, tailor and improve the Services. We use your information to provide the Services, perform our contract with you, review and approve wholesale applications, apply trade pricing and minimum order requirements, process payments, prepare quotes and invoices, fulfill and ship orders, arrange freight and customs documentation, manage returns, claims and exchanges, create and maintain your account, send account and order notifications, and remember your preferences. We may also use it to improve the Services and recommend products related to your purchases.
Business verification and credit. We use your information to confirm that you are a legitimate trade buyer, assess eligibility for wholesale access, and evaluate and administer credit limits or payment terms where offered.
Marketing and advertising. We use your information to send marketing, promotional and product-availability communications by email, text message or other channels, such as new products, price lists and trade offers, and to show you advertisements on the Services or other websites, including based on items you have previously purchased or added to your cart and your other activity on the Services. You can opt out at any time as described below.
Security and fraud prevention. We use your information to authenticate your account, provide a secure payment and ordering experience, and detect, investigate or take action on possible fraudulent, illegal, unsafe or malicious activity. If you register an account, you are responsible for keeping your credentials safe. We strongly recommend that you do not share your username, password or other access details with anyone outside your organization, and that you limit access within it to authorized staff.
Communicating with you. We use your information to provide customer and account support, respond to your inquiries and maintain our business relationship with you.
Legal reasons. We use your information to comply with applicable law and valid legal process, including requests from law enforcement or government agencies, to meet tax, accounting, customs and import/export obligations, to investigate or take part in litigation or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. These may include:

Shopify, and vendors and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, freight forwarding, customs brokerage, warehousing and shipping.
Brands and suppliers whose products we distribute, where needed to fulfill your order, confirm authorized reselling, process warranty or quality claims, or comply with a brand's distribution requirements. We share only what is reasonably necessary for these purposes.
Business and marketing partners, to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity across different merchants and websites. These partners use your information under their own privacy notices. Depending on where you live, you may have the right to direct us not to share information about you for targeted advertising.
Financial institutions, payment processors and credit or verification providers, to process payments, prevent fraud and assess or administer payment terms.
Other parties when you direct us or otherwise consent to the disclosure, such as shipping your products or using social media widgets or login integrations.
Our affiliates or others within our corporate group.
In connection with a business transaction such as a merger, acquisition or bankruptcy; to comply with legal obligations (including responding to subpoenas, search warrants and similar requests); to enforce our terms or policies; and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside. To help protect, grow and improve our business, we use certain Shopify enhanced features that incorporate data obtained from your interactions with our store, other merchants and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights over that use. To learn more about how Shopify uses your personal information and any rights you may have, visit the Shopify Consumer Privacy Policy at https://privacy.shopify.com/en, or use the Shopify Privacy Portal.

Cookies and Similar Technologies

We and our service providers use cookies, pixels and similar technologies to keep you signed in to your wholesale account, remember your cart and preferences, secure the Services, measure performance and, where permitted, support advertising. You can manage cookies through your browser settings or any cookie preferences offered on our site. Disabling some cookies may affect how the Services work, including your ability to stay logged in or check out.

Third-Party Websites and Links

The Services may link to websites or platforms operated by third parties. If you follow those links, please review their privacy and security policies. We are not responsible for the privacy or security of those sites, or for the accuracy, completeness or reliability of their content. Information you share on public or semi-public venues, including third-party social networking platforms, may be viewable by others without limitation on how they use it. Including a link does not by itself imply our endorsement, except as disclosed on the Services.

Children's Data

The Services are intended for business use and are not directed to children. We do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are a parent or guardian and believe a child has provided us with personal information, contact us using the details below and we will delete it. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Information you send to us may not be secure in transit, so we recommend that you do not use unsecure channels to send sensitive or confidential information such as full card numbers or account passwords.

How long we keep your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal, tax, accounting and customs record-keeping obligations, resolve disputes, or enforce our agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline a request as permitted by law.

Right to access / know: request access to the personal information we hold about you.
Right to delete: request that we delete personal information we maintain about you.
Right to correct: request that we correct inaccurate personal information.
Right of portability: request a copy of your personal information and, in certain circumstances, ask us to transfer it to a third party.
Managing communication preferences: you can opt out of promotional emails at any time using the unsubscribe link in our emails. If you opt out, we may still send non-promotional messages, such as those about your account, orders, invoices or shipments.

You can exercise these rights where indicated on the Services or by contacting us using the details below. To learn more about how Shopify uses personal information and the rights you may have over data Shopify processes, visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity, and your authority to act for your business, before processing a request, as permitted or required by law. You may designate an authorized agent to make requests on your behalf. Before accepting such a request, we will require proof that you authorized the agent, and we may need you to verify your identity directly with us. We will respond within the time required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us, or to lodge a complaint with your local data protection authority.

International Transfers

We import and distribute products across borders, so we may transfer, store and process your personal information outside the country where you live, including in the United States and Nepal. If we transfer personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant authority, unless the destination country has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. We will post the revised policy on this website, update the "Last updated" date and give any notice required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or want to exercise any of your rights, email us at [your email, e.g. info@wholesalelobby.com] or write to us at [full business address, city, postal code, country].