Shipping policy

Last updated: September 24, 2026

This Shipping Policy explains how wholesale orders placed on wholesalelobby.com, operated by [Legal business name] ("Wholesale Lobby", "we", "us" or "our"), are processed, shipped and delivered. It applies to all approved business buyers and forms part of our Terms of Service.

1. Shipping Coverage

We currently deliver to business buyers throughout Nepal.

  • Inside Kathmandu Valley: orders are delivered directly by us or through our own arranged transport.
  • Outside Kathmandu Valley: orders are shipped through logistics and transport partners we select.

For orders outside Nepal, please contact our sales team before ordering so we can confirm availability, freight and import requirements.

2. Minimum Order Quantity (MOQ)

The minimum order quantity for wholesale purchases is [state MOQ, e.g. X cartons / X units / minimum order value of NPR X] per order. Some brands may have their own MOQ, which will be shown on the product page, quotation or price list. Orders below the applicable MOQ may be declined unless we approve them in writing.

3. Order Processing

Orders are processed after:

  • Order confirmation by us;
  • Confirmation of stock availability; and
  • Payment confirmation, or approval of agreed credit terms.

Standard processing time is [2-5] business days. Larger or special orders, including imported items, may need more preparation time, and we will tell you if that applies. Orders received on weekends or public holidays are processed on the next business day.

4. Delivery and Transportation

Kathmandu Valley. Orders within the Valley are delivered directly by us using company-managed or company-arranged transport.

Outside Kathmandu Valley. Orders are sent through approved third-party transport or logistics providers. Delivery times depend on destination, road conditions, weather and carrier schedules.

Estimated delivery times are given for guidance only and are not guaranteed.

5. Shipping Costs

Inside Kathmandu Valley

  • Delivery is free for large orders of [threshold, e.g. X cartons / X units / NPR X or more] within the Valley.
  • For orders below this threshold, a delivery charge of [amount, or "will be quoted before dispatch"] applies.

Outside Kathmandu Valley

  • For qualifying orders of [threshold, e.g. X cartons / X units / NPR X or more], we cover 50% of the transport cost and you pay the remaining 50%. Your share is confirmed in your quotation or invoice before dispatch.
  • For orders below this threshold, the buyer pays the full transport cost, unless we agree otherwise in writing.

General

  • Shipping charges are shown on the quotation or invoice and are agreed before dispatch.
  • Expedited delivery, special handling, unloading or other exceptional transport requests may cost extra, and we will agree these with you in advance.
  • Shipping costs are not refundable, except as stated in our Refund Policy.
  • Import duties, customs charges and taxes (if any) are the buyer's responsibility unless we tell you otherwise in writing.

6. Shipment Notification

Once your order is dispatched, we will notify you by email, phone, SMS or another agreed channel. For shipments handled by third-party carriers, we will provide tracking information or shipment references where available.

7. Delivery Responsibilities

Buyers are responsible for:

  • Providing accurate delivery addresses and contact details.
  • Making sure an authorized person is available to receive the shipment and, where needed, unload it.
  • Inspecting the shipment on delivery before signing any delivery documents.

We are not responsible for delays caused by incorrect or incomplete delivery information.

8. Damaged or Missing Goods

Please inspect all cartons and products as soon as they arrive. If any goods are damaged, missing or appear to have been tampered with:

  • Note the issue on the delivery receipt before accepting or signing.
  • Take clear photos of the goods, cartons, labels and packaging.
  • Notify us in writing within 48 hours of delivery, with your order or invoice number and photos.

Other claims, such as incorrect items or defects found after unpacking, must be reported within 7 calendar days of delivery. Claims made after these periods may be declined. All claims are handled under our Refund Policy. We do not accept returns, and you do not need to ship damaged goods back to us.

9. Delivery Delays

We work with our transport partners to deliver on time, but delays can happen due to circumstances beyond our reasonable control, including weather, road closures, strikes or bandhs, natural disasters, government restrictions, fuel shortages, transportation disruptions, customs or supplier delays, and public holidays. If a delay occurs, we will coordinate with the carrier and keep you informed. We are not liable for losses caused by delivery delays.

10. Failed Delivery

If a delivery cannot be completed because of:

  • Incorrect or incomplete delivery information;
  • No authorized person being available to receive the goods; or
  • Delivery changes requested by the buyer after dispatch,

we may charge additional transport or re-delivery fees.

11. Transfer of Risk

Risk of loss or damage passes to the buyer once the shipment is delivered to the agreed delivery address and accepted by you or your representative, unless a different arrangement is stated in your order or written agreement. For buyer pickup, risk passes when the goods are handed over to you or your carrier.

12. Contact Us

For shipping questions or delivery support, contact:

Wholesale Lobby Pvt. Ltd
Email:  info@wholesalelobby.com
Phone: 9801119141
Address: Maharajgunj-3, Kathmandu