Refund policy

Last updated: September 24, 2026

This Refund Policy explains how refunds work for wholesale orders placed on wholesalelobby.com, operated by [Legal business name] ("Wholesale Lobby", "we", "us" or "our"). It applies to all business customers, resellers and trade buyers who purchase through our website. By placing an order, you acknowledge that you have read and agree to this policy.

1. No Returns

All wholesale sales are final. We do not accept returns, exchanges or product take-backs for any reason, including overstock, slow-moving inventory, change in demand, ordering errors by the buyer, or a change of mind. Please check quantities, product details and pricing carefully before you confirm an order.

2. When Refunds Are Available

We provide refunds only in the following cases:

Goods that were damaged in transit.
Goods that are defective, or that were damaged or spoiled when they left our control.
Incorrect products supplied (not matching your confirmed order).
Shortages, where you received fewer units than you ordered and were invoiced for.

3. When Refunds Are Not Available

We do not issue refunds for:

Damage, loss or deterioration that occurs after delivery, including improper storage, handling, repacking or transportation by you or your carrier.
Products that have been opened, used, repacked, relabeled or altered, except where the defect is the reason for the claim.
Claims reported after the notification periods in Section 4.
Differences in expected resale price, market conditions or product performance.
Slow sales, overstock or cancelled downstream orders.
Items sold under clearance, liquidation, promotional or "as-is" terms, unless they are incorrect or short-shipped.
Minor variations in packaging design, batch, or manufacturer artwork that do not affect the product's quality or identity.
Delays in delivery caused by carriers, customs or events outside our control.

4. Inspection and Reporting Deadlines

You must inspect every shipment as soon as it arrives.

Visible transit damage or shortages: note them on the carrier's delivery receipt before accepting the shipment, take photos immediately, and notify us in writing within 48 hours of delivery.
All other claims (hidden damage, defects, incorrect items or shortages found after unpacking): submit a written claim within 7 calendar days of delivery.

Claims received after these deadlines may be declined.

5. How to Submit a Claim

Email [your email, e.g. info@wholesalelobby.com] with the following:

Your business name and your order number or invoice number.
The delivery receipt or proof of delivery.
A clear description of the problem and the quantities affected.
Clear photos or videos showing the damage, the cartons, labels, packaging and shipping label.
Batch/lot numbers and expiry or manufacturing dates, where applicable.

We may ask for more information. Please keep the affected goods and their packaging in their current condition until we tell you the claim has been resolved, since we may need to inspect them or file a claim with our carrier or brand supplier. You do not need to ship the goods back to us. If we ask you to retain, hold or dispose of the goods, we will tell you in writing.

6. Claim Review

We will review each claim promptly after receiving complete documentation. We may investigate the claim, including by requesting samples, additional photos, batch inspection results, or confirmation from the carrier or the brand or manufacturer. We will notify you in writing whether the claim is approved, partly approved or declined, and why.

7. How Refunds Are Issued

Approved refunds cover the invoiced value of the affected goods only.
Refunds are issued within [14–30] business days of approval, to the original payment method, unless we agree another method with you in writing (such as a credit against your account or a future order).
Shipping, freight, customs duties, taxes, handling and other logistics charges are non-refundable, unless the error was caused solely by us.
Your bank or payment provider may take additional time to post the refund to your account.
Where a shortage or incorrect item can be corrected, we may, at our discretion and with your agreement, send the missing or correct goods instead of a refund.

8. Order Cancellations

Orders can be cancelled only before they have been processed, allocated or shipped. Once an order has been packed, allocated or dispatched, or where goods have been specially imported, sourced or reserved for you, it cannot be cancelled. Approved cancellations may be subject to costs we have already incurred, such as payment processing, sourcing or logistics charges.

9. Pricing and Payment Errors

If you are charged incorrectly because of a pricing or billing error on our part, we will correct it and refund any overpayment once the error is confirmed. Please report billing errors to us in writing within [7] calendar days of the invoice date.

10. Limitation of Liability

Our liability under this policy is limited to a refund of the invoiced value of the affected goods. We are not liable for any indirect, incidental or consequential loss, including lost profits, lost sales, storage costs, business interruption, or claims by your own customers arising from your resale of the goods.

11. Changes to This Policy

We may update this Refund Policy at any time. Changes take effect when published on this website and apply to orders placed after the "Last updated" date.

12. Contact Us

For refund and claim inquiries, contact:

Wholesale Lobby Pvt. Ltd
Email:info@wholesalelobby.com
Phone: 9801119141
Address: Maharajgunj-3, Kathmandu